Your next opportunity 

Are you ready to shape the future of customer experience in the digital realm? We are seeking a passionate and innovative Senior Digital Customer Experience Manager to lead and elevate our digital channel efforts for Boral. This role is perfect for someone who thrives in a dynamic environment and is driven by the challenge of enhancing customer interactions through digital channels. 

Your day will involve 

• Ensure our digital channel delivers exceptional experiences end to end. 
• Develop and execute customer strategies to enhance customer satisfaction, loyalty and retention driving volume and growth.  
• Retain customers by enhancing their digital journey and engagement. 
• Develop and manage relationships with third-party partners to deliver outstanding digital experiences. 
• Drive growth and sales through innovative digital strategies and partnerships. 
• Identifying digital enhancements to drive service sufficiencies and competitive advantage  
• Design and oversee a comprehensive digital channel roadmap that drives customer satisfaction, retention and growth. 
• Collaborate with internal and external stakeholders to ensure alignment with business goals. 
• Continuously assess and refine digital strategies to maximize customer and organisational goals. 

What are we looking for? 

• Bachelor’s degree in business administration, Organizational Development, Communication, Human Resources, or related field. 

• 6+ years of experience in digital channel management and user experience  

• Proven experience in digital customer experience management, particularly in mobile channels. 

• Strong background in driving customer engagement, retention and growth through digital platforms. 

• A proactive and innovative approach to problem-solving and continuous improvement. 

• Strong leadership capabilities to guide and inspire teams towards achieving strategic goals. 

• Excellent communication in effective collaboration with stakeholders and external partners. 

• Experience in project management and customer journey mapping. 

• Strong analytical and strategic thinking abilities to develop and execute impactful digital strategies. 

If you are an experienced professional with a passion for digital transformation and customer excellence, we want to hear from you! 

What's on offer?

• Modern offices and workstations, close to public transport options
• Iconic market leader committed to driving sustainable outcomes 
• We are Australian-owned and operated.