Your next opportunity

Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at Milton on a Permanent Full-Time basis!

We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and general enquiries. In this opportunity, you will work off a monthly roster with shifts ranging between 5:30am - 4:45pm Monday to Friday and Saturdays on rotation as overtime.

Your day will involve; 

• Receive orders and enter them into our systems in a precise and agile manner (with training provided) 
• Understand production capabilities of the Boral plant and truck network
• Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems 
• Build professional relationships with customers and internal teams

What are we looking for? 

• Previous experience working in a contact centre environment
• Punctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week. 
• Enthusiasm and customer focused individuals that are willing to be an integral part of a busy contact centre team
• Exceptional communication skills to identify and resolve customer issues and capture customer orders
• Manage competing priorities in a high-volume environment while ensuring customers are provided exceptional customer service 

What’s on offer? 

• We value your abilities and reward results that drive business success 
• Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team 
• Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives 
• Modern offices and workstations, close to public transport options 
• Access to a variety of support networks including Boral Employee Assistance Program